Introduction
Modern
business often involves international travel. When booking a flight, what
questions do you need to ask?
Think
Imagine you
are booking a flight and a hotel over the phone. What words and expressions do
you use?
Useful Phrases
I’d like to enquire about flights
Could you tell me about the flight availability?
Do you want to go economy, business or first class?
How many of you will be travelling?
Does that include
airport tax? No, tax is another $70 on top of that. Can I book that, then?
I’d like to book a hotel room
Could you check if the hotel has any rooms free?
Is there a discount rate?
Do you mind if I book it provisionally?
I’ll call you back later to confirm
Listen
Next you are going to hear a telephone conversation in which
someone is booking a flight and then a hotel.
Check your understanding
Check your understanding by reading the script below:
Dolores:
|
Hello! Dolores speaking…
|
Tim:
|
Ah yes,
hello. I’d like to enquire about flights to Hong Kong from
Kennedy Airport in New York, please. I’m off to a conference at the end of
the month - Thursday 22nd until Tuesday 27th.Could you tell me about the
flight availability and prices?
|
Dolores:
|
Certainly.
Do you want to go economy, business or first class?
|
Tim:
|
Well, I’d
like to go first class, but unfortunately I’ll have to go economy - company
rules, you see.
|
Dolores:
|
Yes, sure, I
understand. How many of you will be travelling?
|
Tim:
|
Ah, it’s just me.
|
Dolores:
|
Okay, so
that’s one seat … economy … New York - Kennedy to Hong Kong Airport.
|
Tim:
|
And how much
will that be?
|
Dolores:
|
Let me see …
to qualify for the discount rate, you need to stay over a Saturday, which you
are doing … Yes, that’ll be $830.
|
Tim:
|
Right,
and does that include airport tax?
|
Dolores:
|
No, tax is
another $70 on top of that.
|
Tim:
|
Okay. Can
I book that, then?
|
Dolores:
|
Certainly.
|
Dolores:
|
Can I help
you with anything else?
|
Tim:
|
Yes, I'd
like to book a hotel room too, for the full five nights.Could
you check if the Regency Hotel has any rooms free?
|
Dolores:
|
Yes, they do.
|
Tim:
|
And is
there a discount rate for conference delegates?
|
Dolores:
|
Yes, there
is. I think it's 10% but I can check that for you.
|
Tim:
|
Okay, do
you mind if I book it provisionally for now and I'll
call you back later to confirm? I
just need to check one or two details.
|
Dolores:
|
That's fine,
sir. Can I help you with anything else?
|
Tim:
|
No, that's
all for now. As I said, I'll call you back.
|
http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/5flights.shtml
Quiz
Instructions: Finish the sentence with the correct phrase.
1. I’d like to ___________ about flights.
1. I’d like to ___________ about flights.
A find
B enquire
C question you
D tell me
B enquire
C question you
D tell me
2. Tax is $50 on ________ of that.
A plus
B end
C bottom
D top
B end
C bottom
D top
3. I’d like to book a hotel room ___________.
A proficiently
B provisionally
C professionally
D prescriptively
B provisionally
C professionally
D prescriptively
4. I’ll call you back later to ___________.
A speak
B assure
C confirm
D certify
B assure
C confirm
D certify
http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/5flights_quiz_alt.html
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