Introduction

Introduction
This course gives you useful language and phrases to improve your spoken communication skills in English in different business situations. Each section features audio, target language and a quiz - all of which are downloadable. You'll also have the opportunity to practise and test your understanding of the language.

Module 1: Telephone

Connecting
Messages
Wrong number
Appointments
Flights
Language Expert
Telephone Challenge


Module 2: Meetings


Agenda setting
Interruptions
Agreeing and disagreeing
Any other business
Language Expert
Challenge


Module 3: Presentations

Presentations
Opening
Body
Questions
Tips
Language Expert
Challenge


Module 4: Negotiations

Negotiations
Tricky conversations
Resolving difficulties
Asking for a pay rise
Difficult clients
Language Expert
Challenge


Go to Module 1: Telephone - Connecting