Introduction
In this section we'll learn some phrases you might hear if
the person you wish to speak to is busy.
Think
Imagine you work as a receptionist and you receive a call
for someone who isn't there. What
might the caller say, and what would you say in reply?
Listen
Now listen to a telephone conversation between the finance
department of a company and Jennifer McAndrews. Jennifer wants to talk to
Adrian Hopwood but he's not available so she has to leave a message. As you
listen, see if you can hear some of the phrases above.
Check understanding
Check your understanding by reading the script below:
Claire:
|
Hello, finance department
|
Female:
|
Hello, can
I speak to Adrian Hopwood, please?
|
Claire:
|
I’m afraid
he’s in a meeting at the moment. Can I help?
|
Female:
|
No I need to
talk to Mr Hopwood, I think. What time will he be out of the meeting?
|
Claire:
|
In about an
hour. Can you call back later?
|
Female:
|
Okay, I’ll do that.
|
Claire:
|
Or can
I take a message?
|
Female:
|
Actually,
would you mind? Could you tell him that Jennifer McAndrews
called and that I’m in the office all day if he could call me back.
|
Claire:
|
Can I
take your number, please?
|
Female:
|
Yes, it’s 5556872.
|
Claire:
|
5556872.
Okay, I’ll make sure he gets the message.
|
Female:
|
Thanks very
much for your help, bye!
|
Claire:
|
Goodbye!
|
Quiz
Instructions: Finish the sentence by chosing the correct
words and writing them into the empty boxes.
1. He’s not in his office at the moment,
__________ ______________ _____________ ___________ _______?
take / can / your / message / I / a / please
2. She’ll be back in the office this afternoon,
__________ ____________ _________ ______________ _________ ?
later / call / can / back / you / soon / message
3. Can I speak to June Wilkinson please?
__________ ____________ _________ ______________ _________
_________.
meeting / afraid / I’m / she’s / a / in / at / on
4. Could you ask him to ring me back please? My number is
020 7558 4567.
__________ , ____________ _________ ______________ _________
_________
_________ ________________.
message / I’ll / sure / make / OK / gets / he / the / an /
on
http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/2messages.shtml
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