1. When you telephone a company, the person answering the phone may ask you a question. Which is the correct question?
A Who's calling please? : Correct - this is a polite way to ask for someone's name on the phone
2. Which phrase means the same as 'hang on a moment'?
A Just a second : Correct - you say this if you want someone to wait a short time
3. Choose the correct word: "Please ... and I'll put you through."
D hold : Correct - you can say this if you want someone to wait on the telephone
4. What is the expression used to connect two people on the telephone?
B I'm putting you through : Correct - This is the phrase we use when we transfer a call to someone
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